FAQs

Frequently Asked Questions (FAQ)

1. What is ComStar?
ComStar is a Christian clothing brand that blends faith and ambition, offering high-quality apparel with a powerful message.

2. Where do you ship?
We ship within the U.S., Europe, and other international locations. Shipping rates and delivery times are calculated at checkout based on your location.

3. How long does shipping take?
Orders are processed within 1-3 business days (excluding weekends and holidays). After processing, estimated delivery times are:

• Standard Shipping (U.S.): 5-10 business days
• Expedited Shipping (U.S.): 2-5 business days
• Overnight Shipping (U.S.): 1-2 business days
• Standard International Shipping: 7-20 business days
• Expedited International Shipping: 5-10 business days

4. What is your return/exchange policy?
We accept returns and exchanges within 30 days of delivery, as long as the item is unworn and in its original condition. Check our Return Policy for details.

5. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

6. What if my order is lost or stolen?
ComStar is not responsible for lost or stolen packages that have been confirmed as delivered. If you experience an issue with your delivery, please contact the shipping carrier directly or email us at support@comstarbrand.com for assistance.

7. What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 7 days of receiving your package. Provide your order number and photos of the issue, and we’ll work to resolve the problem.

8. How do I know my size?
Check out our Sizing Chart to find the perfect fit for you.

9. How can I contact customer support?
You can reach us at support@comstarbrand.com or through our Contact Us page. We’ll get back to you as soon as possible!

10. Do you offer bulk or wholesale orders?
Yes! If you’re interested in bulk or wholesale orders, please email us at support@comstarbrand.com for more details.

11. How can I stay updated on new drops?
Follow us on Instagram, TikTok, and YouTube(@comstarclothing) and sign up for our newsletter to get updates on new releases, promotions, and exclusive deals.

12. Do you accept collaborations or sponsorships?
We’re always open to working with like-minded individuals. If you’re interested, send us an email at support@comstarbrand.com with details about your collaboration idea.

13. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, and more. Your payment information is always secure.

Still have questions? Contact us and we’ll be happy to help!